PERSONAL INFORMATION WE COLLECT

When you visit our Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some cookies installed on your device. As you navigate our Site, we also gather information about the pages you view, how you interact with the Site, and the websites or search terms that brought you here. This data is referred to as "Device Information."

We collect Device Information using technologies such as:

  • Cookies – Small data files stored on your device to help track site activity and preferences.

  • Log Files – Record interactions on the Site, including IP addresses, browser types, internet service providers, referring/exit pages, and timestamps.

  • Web Beacons, Tags, and Pixels – Electronic files that help us understand how you browse the Site.

When you make a purchase or attempt to do so, we collect details including your name, billing and shipping address, payment information (such as credit card details), email address, and phone number. This data is referred to as "Order Information."

HOW WE USE YOUR PERSONAL INFORMATION

We use your Order Information to:

  • Process and fulfil your orders, including payment processing and shipping arrangements.

  • Send order confirmations, invoices, and related communication.

  • Communicate with you regarding your orders or inquiries.

  • Screen for fraud or potential risks.

  • Provide you with promotional content in line with your preferences.

We use Device Information to monitor for fraudulent activity and to enhance and optimize our Site. This includes analytics on customer browsing behavior and evaluating the effectiveness of our marketing efforts.

SHARING YOUR PERSONAL INFORMATION

We share your personal information with trusted third parties to support our business operations, including:

  • E-commerce Platform: We use Squarespace to power our online store. You can read their privacy policy to understand how your data is used.

  • Analytics Providers: We use Google Analytics and Meta to understand how customers interact with our Site. Learn more about how Google and Meta handles your data.

Additionally, we may share personal information to comply with legal obligations, respond to lawful requests, or protect our business rights.

BEHAVIOURAL ADVERTISING

We use your personal information to provide targeted advertisements and marketing communications we believe may interest you. You can opt out of targeted ads via:

YOUR RIGHTS

If you are a resident of the UK or the EU, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections or updates to your data.

  • Request that we delete your personal data.

To exercise these rights, please contact us at the details provided below.

DATA RETENTION

We retain your Order Information for our records unless and until you request its deletion.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

CONTACT US

For more details on our privacy practices, if you have questions, or if you wish to make a complaint, please contact us:

Email: jordan@mortimersworkshop.co.uk

Thank you for trusting Mortimers Workshop with your information. Your privacy is important to us.